At Shoehoof, we want you to love every pair you order. If something is not right, we are here to help. Please read our Return & Exchange Policy below before placing a request.
1. Request Window
All return and exchange requests must be submitted within 48 hours of receiving your order. Requests made after this period cannot be accepted.
2. Defective or Wrong Items
If your product has a manufacturing defect, or you received the wrong item, we will replace or exchange it free of charge. Please share clear photos of the item and packaging when contacting us so we can resolve it quickly.
3. Size Exchange
If you ordered the wrong size and would like to exchange it, a delivery fee of SAR 30 will apply.
4. Returns for Personal Reasons
If you wish to return a product for personal reasons, such as a change of mind, a delivery fee of SAR 30 will apply.
5. Condition of Returned Items
To be eligible for a return or exchange, the item must be:
- Unused and unworn
- In its original condition
- Returned with the original box and packaging
6. Our Right to Decline
Shoehoof reserves the right to decline any return or exchange request that does not meet the conditions listed above.
7. How to Request a Return or Exchange
Contact our team on WhatsApp or through our Contact page with your order number and the reason for your request. Our team will guide you through the next steps.